Voice over internet protocol is a cloud-based telephony system also named “VoIP”. It is an advanced method of communication. This system allows you to make calls, send text messages, send multimedia, take voice notes, and record. It is mostly used by organisations to connect with one another without obstacles or voice distortion. Businesses interact with their employees, clients, and users through it. This telecommunication system has abundant useful features that are making it even more popular among businesses. We can say that it is a combination of almost all the services which are necessary for communication. It is a unified system consisting of consolidated communication technologies. Like voice calls, video calls, sending and receiving text messages, multimedia files, recording calls, conference calls and 24/7 service of the automated receptionist. When you make calls to the business the call is automatically received by the receptionist where recorded audio is played to facilitate the caller after that the call is transferred to the relevant person in business.
Working Of VoIP
The working of cloud-based telecommunication is simple and fast. They provide the fastest communication among the clients, employees and customers. Their function is divided into phases and is discussed below,
- In the first step, the caller makes a call from the hard phone or a soft VoIP phone or sends a text message or multimedia.
- In a second step, the call is transferred into the small digital signals in the form of a packet to the receiver phone. The small digital signals are sent through the internet.
- The internet router of the receiver receives small digital signals from the sender’s internet device.
- These digital signals are then translated into the real text, voice calls, video calls or multimedia by the VoIP phone of the receiver.
- The receiver responds to the call, texts and media.
- All the data of the business is automatically saved in the database of the Voice over internet protocol “VoIP” storage. Businesses can access the data anywhere anytime.
Then again this process keeps on working repeatedly. They have some specialised features which can not be found in traditional phones.
Equipment needed for VoIP
Voice over internet protocol is a cloud-based telecommunication system, still, we need some equipment to run this application. For better communication services and reliable communication, quality equipment is the most basic requirement. Such equipment is discussed below,
- VoIP Phones Hard Phones or Softphones
There are telecommunication phones available in the market which seem like a cordless traditional phone sets. They look the same as the traditional phone sets seem. The body structure, dial pad, and mini screen “CLI” are named as “Command-line interface” where you can see the dialled number and also can see the number of callers. You connect this phone with your internet connection after that it starts working. Other than making calls you can send media, record calls and make conference calls too. These phones are a little more expensive than other traditional phones but have spectacular features. They are further divided into two categories.
- Hard phone
These phones are just like traditional wireless phones. They consist of a dial pad, receiver, and mini screen to make and receive calls. But these phones have specialised digital hardware, with the latest innovative features. This phone has a wireless receiver so they are portable, and works within the range of basic phones.
- Softphone
Softphones are actually web-based applicationsor software. Once you have installed the software or application on your computer, laptop, smartphone, or smartwatch You can use the VoIP service for communication. All you need to do is just log in to the application. Now you are able to make voice calls, video calls, conference calls, text messages, share multimedia files and record calls.
- Headsets
The headset is the additional equipment used while making calls. These consist of the headphone you can call without holding the receiver for a long time, as you can easily communicate while moving and even during work. The headset is an advanced type of handsfree, used by business professionals. The headset provides you with the facility of clear voice without any distortion. Its use further enhances the quality of voice over internet protocol.
- Computers, Laptops, smart devices
Any type of computer or laptop can be used for the cloud-based telecommunication system. All you need to do is install the application or software, and log in to the application. Other than computers and laptops any smartphone device that has the ability to support the application can be used for communication purposes. Now you can make voice calls, video calls, conference calls, send text messages, multimedia, and record calls with your computer system and smart devices.
Do not fret if you are on a tight budget. Setting up a VoIP-equipped workstation does not have to break the band. For example, you can save by purchasing quality refurbished VoIP phones and personal computers from a reliable supplier instead of buying new ones. Refurbished equipment and computers are neither low quality nor outdated. They can be more reliable than brand-new computers, depending on their features and specifications. Refurbished computers are thoroughly checked and tested before being sold in the market, so they’re good to use for years on end.
- High-Speed Data or internet connection
For web-based applications and cloud-based telecommunication systems, the internet is the most basic and necessary tool needed to run the application. This internet connection should be strong enough so that you can avail the best quality services. High-speed internet will deliver fast text messages, multimedia, conference voice and video calls. This is why high-speed data connection is the most important equipment of VoIP.
- VoIP Phone Service
To avail of the cloud-based telecommunication system getting a subscription to Voice over internet protocol “VoIP” is necessary. You can get the service simply by purchasing its subscription. VoIP service providers have flexible, suitable packages consisting of one month to a year subscriptions. They also offer the services for more than one year, depending upon the need of the business. In the United Kingdom, almost all businesses use cloud-based services. Now the providers of VoIP UK have introduced different packages for the different businesses.
Once you have purchased the subscription, now the VoIP provider is responsible for the installation of the application. And they suggest the Voice over internet protocol specialised phone to their businesses depending on the business need. They follow up with their customer so that they can check the maintenance of the devices and check the quality of the “VoIP”. They are responsible for the quality check of the system and service as well.
