Learn how to resolve common problems with your Xfinity Internet or WiFi connection.
Before you start troubleshooting your WiFi connection make sure your device is connected directly to your home WiFi network, not the Xfinity WiFi Hotspot.
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First, try this: Restarting your Xfinity Gateway is the best way to resolve Internet-related problems. If the system finds an issue that cannot be solved online, you will have the option of scheduling an appointment with one our technicians.
Please note: If you have an approved modem, simply press the equipment’s start button. You can also reset your modem quickly using the Xfinity My Account or the Xfinity app (download our Xfinity applications).
If you are still having problems with your Gateway/modem, please refer to the following sections or get help connecting the network for the first time .
Troubleshooting Internet via My Account
- You can access the Internet Service tab under My Account.
- Scroll down to Devices. Select Restart Modem to locate the modem.
- To restart your modem, select Troubleshooting. This process can take up seven minutes. During this time, your home internet will not be available.
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Troubleshooting Internet via the Xfinity My Account app
- Open the Xfinity My Account App (available for Apple & Android).
- Scroll down to select the Internettile.
- Next, select your modem and press to restart this device. This process can take up to seven seconds. During this time, your home internet will not be available.
Troubleshoot Internet or Network Problems
If multiple mobile devices are affected by the problem, follow these steps:
- To ensure that the issue is not unique to one app or website, check several.
- You can check for outages in your area using the Xfinity Status Centre Outage Map.
- Verify that the equipment cables have been plugged in. Make sure the coaxial cable is tightened to the maximum extent possible by applying your fingers to the outlet and your equipment.
- After unplugging your equipment, wait a minute and then plug it in again. This is also known as powercycling.
- Check your account for the most recent payments. Billing tab In My Account, you may be asked to log in with your Xfinity ID or password. Upgrade to an Xfinity xFi Gateway Where you can add
To extend WiFi coverage , use xFi pods
Tips to improve your WiFi connection
Your Gateway should be:
- Place it in the central part of your home.
- Elevated (off the floor) and in a standing position
- Free from obstructions in an open space
- You can use one WiFi name and password for your home network.
Your Gateway should be placed away from the following locations to minimize interference with your WiFi signal:
- Walls and furniture
- Metal surfaces (including computer cases).
- Halogen/fluorescent lighting.
- Refrigerators and microwaves.
- Televisions and computer monitors
- The majority of cordless phones.
- Monitors for babies
- You can use large amounts of water in your aquariums or water heaters.
Other factors that can impact WiFi connectivity
- The number of WiFi devices that are connected to your network.
- Interference from WiFi networks nearby, especially during peak hours.
- Mobile devices have limitations
- Distance between your Gateway (and a mobile device).
You can visit our website to troubleshoot the Activity Router problem.
