Many companies are now opening online stores in response to the rise of online commerce. Owners of businesses often see an ecommerce platform as two separate components. This makes product maintenance more difficult, complicates customer experience, and slows sales.
ERP software stores large amounts of information such as customer, supplier, inventory, sales, and orders. This vast majority of the data can be used in ecommerce. However, if they are not able to communicate, it could happen that employees are entering data from ERP into E-commerce.
ERP integration can now be made possible with e-commerce. Your online store can be connected directly to your existing business processes. This allows you to update product details and pricing automatically, provide seamless online account experiences, and process orders through your already-established sales process.
Integrating a company’s back office accounting software with its ecommerce store and marketplace gives them access to many benefits. These include an online customer portal, reduced maintenance time, faster order cycles, and simplified administrative processes. Ecommerce erp integration has major 6 benefits.
Customers Have 24/7 Access To Their Accounts
Clients can access their purchase history and receive individual price quotes. They can also check the availability of goods. In addition, clients can place orders and pay invoices during non-business hours. Online customer accounts can be integrated with ERP customer accounts so that Business-to-Business customers (B2B) can monitor product availability, buy history, and reorder with their custom price and payment terms. B2B transactions are made much easier by this integration. This creates a similar experience for the customer and makes it easier for returning customers to get in touch with your company.
Sales Methods Integrated
All orders are automatically integrated into the current sales process. Inventory is modified, shipping costs calculated, and payments recorded. This reduces the need for human resources. Employees no longer have to manually enter data from one platform to the next (e.g., shipping information, inventory levels, and order details). Communication is done automatically, which saves time and money.
Effective Management Of Price And Product Variations
You don’t need to hire additional people to manage these activities. Product details, price, and availability are all updated in real-time. Your website can be linked to your product catalog to instantly list new products, provide special pricing, and indicate stock levels.
We Offer A Higher Level Of Satisfaction For Our Customers
Consumers should be able to log in to their accounts to view the most current product information and availability. This increases customer satisfaction and brand loyalty which, in turn, improves the likelihood of the consumer shopping there again.
Manual Data Entry: Reduced Costs
Integration eliminates the need to re-enter data, which leads to a decrease in manual data input, human involvement, and errors. Managers can accurately forecast and purchase inventory by using up-to-date web sales information. This helps reduce costs and improves management.
Gaining A Stronger Hold On Your Company
Because of the integration of ecommerce sales processes with other functions, owners of businesses can get better data and insights into their accounting, sales, inventory, and financial processes. This combines ecommerce, inventory, sales, financials, and other company functions, which improves communication between departments. It also gives you a better picture of your entire business.
Feature-packed enterprise resource management (ERP) software, is going further. It integrates your web presence with business operations seamlessly and completely.
