Brands have been vying to develop a WhatsApp bot to improve their client experience ever since the availability of the WhatsApp Business API. The rivalry has grown even ferocious as the API restrictions have WhatsApp become more open to all kinds of enterprises. Don’t give up on having a whatsapp botjust if you believe it would be process take off one is too difficult. A low-cost, no-code option for automating WhatsApp provide Landbot’s chatbot builder. Additionally, both creators and end users, the building functions have never been easier to understand.
What should you think about when building a WhatsApp bot?
Companies typically want straightforward messenger chatbots. Your WhatsApp chatbot has to be able to respond to common queries. But it’s also crucial to check that the bot can transfer the customer to a human agent, when necessary, particularly for more complex or specific. Companies required make sure clients transferred from a whatsapp bot to a human coworker as part of the October 2020 improvements to the WhatsApp Business API to a statement from WhatsApp. It can accomplish by switching to a live chat agent, giving a phone number or email, contacting web help, or utilising a support form.
Usable aspects of a WhatsApp bot
WhatsApp chatbots combine the two prevailing trends of chatbots and WhatsApp. WhatsApp is the top messaging app, with more than 2 billion users around the globe and all age groups. Additionally, it is becoming an avenue for customer communication with website chatbot. WhatsApp Business reported having more than 50 million subscribers in 2020, a tenfold increase from the previous year. The use of chatbots is also undoubtedly growing. Virtual customer assistants now assist businesses in reducing call, chat, and email queries by 70%, claims Gartner. They are helpful to everyone, not just corporations. According to a User like poll, 68% of participants like that chatbots are always available and answer swiftly.
How can I make a chatbot for WhatsApp?
In 2022, follow these steps to build a WhatsApp chatbot:
Creating a chatbot
There are two methods you can use to build a website chatbot.
Codify it: Utilise a robust chatbot platform with no coding (hint, this is the better choice) The better option is to build it using a no-code chatbot platform. After all, you can create a WhatsApp chatbot visually rather than painstakingly coding one, so why bother? We can assist you in setting up your bot and starting to please your consumers more quickly than if you decided to create it yourself.
Complete the necessary steps to implement chatbots on WhatsApp.
You must first have access to the WhatsApp Business API. Through their partners, WhatsApp offers access to these APIs. You have a Facebook-verified business to gain access to the WhatsApp Chatbot API (Meta). Additionally, a phone number must register as your WhatsApp Business phone number.
Create and link a WhatsApp business account.
Go to the Deploy option in the portal and choose WhatsApp. Choose your supplier from the drop-down selection at this point. Select 360Dialog as your WhatsApp provider to quickly configure your WhatsApp bot (doing this also allows you to create WhatsApp message templates that can be used for broadcast messages directly from the portal).
